When choosing an online casino there are a number of factors to consider, one of the most important being customer service. It is obviously very difficult to tell just what level of customer service an online casino will offer you without playing first but there are a few things to look out for and test before to help you determine whether or not a casino's customer service is up to scratch or not before you deposit your hard earned money there.
Read Casino Player Reviews
Reading online casino reviews that have been written by real players is the quickest way to establish whether or not an online casino offers good customer service. You will find these on sites like ours as well as on player forums.
That being said though, the most common complaints about the majority of online casinos revolve around customer service so you should read more than one review and also look out for answers received from the casino support teams in response to these reviews and complaints. If a casino is willing to invest time and resources in addressing player complaints then they generally can be trusted to address any issues you may have when playing there.
Frequently Asked Questions (FAQ's) Page
Check out a casino's FAQ's page ‐ if they have one that is a good sign because it will generally cover most player issues that support teams encounter and by publishing them on their website they are able to assist you without having to contact them, which is more convenient for you. Always consult this page to find out if your query is covered before utilising other forms of support.
Test out the contact methods
Casinos generally offer support via Telephone, E-mail and Live Chat and at least one of these methods should be offered on a 24/7 basis. Always test customer support quality and response time on your preferred method of communication before playing at an online casino.
If a casino does not offer a telephone number in addition to e-mail and chat support, be wary ‐ you want to know that there are real people working behind the scenes and that any issues that arise will be addressed immediately if necessary. If you can't find a telephone number on a casino's website, rather play at a more reputable online casino that has all contact information clearly displayed.
An online casino's customer support plays an integral role in ensuring that you will have a pleasant experience and they are also the people that will assist you should any issues arise, so this aspect of service needs to be tried and tested before you take a chance and play. By taking the time to do some research you can save yourself time, effort and frustration in future.