A quick read of any online casino player forum will reveal that disputes with online casino can and do arise and can result in a great deal of frustration on the part of the player. While there is assistance available to those who need it through industry watchdog sites and regulators, there are a number of things players can do to avoid disputes or ensure that they are resolved speedily.
With this in mind, we have put together a Casino Dispute Resolution Guide to assist you in avoiding or managing disputes should they arise.
There is no shortage of online casinos across the internet but finding a trustworthy casino with a solid reputation is of utmost importance in avoiding illegitimate disputes. In order to select the best online casino that you possibly can, a little effort and research will be required including reading casino reviews and checking out online casino blacklists, frequenting player forums, playing for free, testing Customer Support for responsiveness and of course reading the Terms and Conditions which govern the bonuses, promotions, and general game play at the casino. While this may not be the most entertaining thing to do, it is essential and can assist in avoiding unpleasant situations further down the line.
As mentioned above, it is imperative that you read the Terms & Conditions laid out by an online casino before playing there. This way you be able to avoid casinos with predatory bonus, wagering and cashout terms and conditions before you play, because once you accept the online T&C's you are bound by them and any dispute will be solved accordingly. If you find that you do not like or agree with the Terms and Conditions, rather look at playing at another online casino as not all have the same T&C's
Also, keep in mind that various promotions, tournaments and bonuses each have additional Terms and Conditions which should be read before accepting them as these can supersede the original T&C's of the casino.
Should a dispute arise while playing at an online casino, it is very important to ensure that it is legitimate before contacting the casino. If you have reviewed the Terms & Conditions carefully you will be able to ascertain whether or not your dispute is legitimate or not. Oftentimes players find that they have made a mistake and that the casino is within its rights according to the terms and conditions associated with it.
However, should you have a legitimate dispute it is best to contact the casino's customer support to address the issue. Remember to remain calm and state your facts clearly and if possible to supply as much supporting evidence to justify your claim. In general, trustworthy casinos will investigate your claim thoroughly and either make corrections or supply reasons for refuting it. Most of the time, if handled correctly disputes are resolved quickly and amicably (unless, of course, you are dealing with a rogue operation).
Should you not have any joy in resolving a dispute with the online casino, then you are able to request assistance from regulatory bodies with which the casino is licensed Eg. eCogra or you may wish to seek the assistance of community members at a player forum or casino watchdog organisation as some of the managers of these forums do have direct online casino contacts and relationships with casino management.
When playing at an online casino, players are required to adhere to the rules set out in the Terms and conditions and if they don't do so, the issues like blocked withdrawals and accounts may arise.
So always ensure that you do not have multiple accounts at an online casino or casinos within a specific group this rule is in place to ensure that bonus abuse does not occur. Should you accidently sign up a new account at the same casino or at another casino in its network then contact customer support immediately, inform them of the problem and request account closure, this way you will not experience any nasty surprises in the future. Also, ensure that you do not abuse bonuses in any way or attempt to commit fraudulent activities.
By following these few basic principles you should be able to avoid disputes or if they do arise for any reason, have them resolved effectively in as short a time as possible.